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General inquiries

Since 1947, William Ashley has prided itself on providing its customers with a superior level of industry knowledge and customer service. It is William Ashley’s first priority to ensure that you are satisfied with your product.

Once you place an order online for delivery, William Ashley will notify you by email within 4 to 7 business days that your order is ready to ship out, or if there are any delays due to stock availability.

Before orders are shipped out, they are inspected by our quality control personnel and are professionally packed by our experienced packers. To ensure our fragile products arrive safely, all orders are packed with 100% recyclable and biodegradable packing material within a corrugated carton.

For your convenience, online orders may be exchanged or returned to our flagship store at 55 Bloor Street W., or mailed back (see Exchange & Return Process below).

Standard Shipping Rates

M & L Postal Codes
(for purchases of $199 [pre-tax] or more)
from $12 from $29

William Ashley provides customized packaging for every order. Therefore, shipping rates are also customized, determined by the total number of cartons, size and weight of cartons, and value of the order. This rate will be determined during the checkout process (and before you pay). All orders are professionally packed, so that the occurrence of damage is rare. Rest assured that all shipments are insured for both damages and loss.


Any orders being shipped outside of Ontario are subject to the applicable sales tax of the destination province.


William Ashley ships to the United States. Shipping charges will be determined once the order is ready to ship and will be based on location, weight, carton size and value. Shipments to the United States are not subject to Canadian sales taxes; however, duties and brokerage fees may apply and will charged directly to your credit card by US Customs. If the order is being mailed, any applicable duties would be payable to the US Postal Service upon delivery.


At this time, William Ashley China is unable to ship outside continental North America.

breakage in a delivery shipment

Please unpack your order completely. In the event that an item(s) is received damaged, please keep all original packaging and contact our Customer Service Department immediately at

exchanges or returns

We will gladly accept merchandise in original condition and accompanied with your enclosed proof of purchase.

  • Within 10 days, a full refund will be issued to the original purchaser.
  • Within 30 days, a credit note will be issued which can be redeemed online, in-store, or over the phone.
  • After 30 days, a return may be made at William Ashley's discretion.*

The amount of your credit note or refund will reflect the price of the item(s) plus taxes paid at time of purchase (excluding delivery/return charges).

*Please Note: In certain instances a 20% restocking fee may apply.

exchange and return process

Please follow the steps below:

  • Please contact us immediately if you are planning to return your purchase/gift.
  • Ensure all items are in the original product packaging, unwashed, unused, with original manufacturer's stickers still affixed (if the stickers have been removed, this is considered used and cannot be returned).
  • Contact our Customer Service department at, and print the appropriate Return Form to enclose with your parcel:

purchaser returns

For any merchandise returned by the purchaser within 10 days of advising us, a refund to the original credit card will be issued (less original/return shipping fees). A return after that time period will be subject to a store credit note. All returns are subject to inspection before a refund/credit note is issued.

gift returns

For any merchandise returned by the recipient of a gift, a store credit note will be issued (less original/return shipping fees).

credit notes

Credit notes never expire and are non-transferable.

Credit notes may not be applied to our Boxing Week specials, Warehouse Sale purchases, and certain special advertised promotions. They are redeemable for merchandise only; they are not redeemable towards gift registries, gift cards or gift coins. Any purchases made with a store credit are considered final sale.

For further inquiries, please contact Customer Service at 416.964.2900 or 1.800.268.1122, or email

To find our store hours click here.